Privacy Policy

Last updated: 2 November 2026

Wynnum Surf Club respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit www.wynnumsurfclub.com.au, make a purchase, join our mailing list, contact us, or otherwise interact with Wynnum Surf Club.

This policy applies to Wynnum Surf Club and products sold through our website, including IBIS SALT.

Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Product preferences, sizes and quantities

  • Information you provide when contacting us

  • Information you provide when joining our mailing list

  • Information about your browser, device and how you use our website

  • Your IP address

When you place an order, payment information is processed securely by the payment provider available through our website. Wynnum Surf Club does not generally receive or store your complete credit or debit card details.

How We Collect Your Information

We may collect personal information when you:

  • Purchase something from our online store

  • Create or use a customer account, if available

  • Subscribe to our mailing list

  • Contact us by email or through our website

  • Participate in a promotion, competition or survey

  • Interact with our website

Some information is also collected automatically through cookies, analytics and other website technologies.

How We Use Your Information

We may use your information to:

  • Process and fulfil orders

  • Arrange shipping or local collection

  • Send order confirmations, shipping updates and other transactional messages

  • Respond to questions and customer service enquiries

  • Process returns, exchanges and refunds

  • Maintain business and accounting records

  • Improve our website, products and customer experience

  • Prevent fraud or misuse of our website

  • Send marketing emails where you have consented to receive them or where otherwise permitted by law

  • Meet our legal and regulatory obligations

We do not sell your personal information.

Squarespace

Our website and online store are hosted by Squarespace.

When you visit this website, Squarespace may collect information such as:

  • Your IP address

  • Information about your browser, network and device

  • Pages you visit on our website

  • Websites or pages you visited before arriving at our website

  • Information required to operate shopping carts, checkout and customer accounts

We provide information to Squarespace where necessary for it to provide website hosting, ecommerce, analytics and related services to us.

Orders, Payments and Shipping

When you purchase something from Wynnum Surf Club, we collect the information needed to process and fulfil your order.

This may include your name, email address, phone number, billing address, shipping address and details about the products you purchased.

We may share the information necessary to complete your order with service providers such as:

  • Squarespace

  • Payment processors

  • Postal, courier and delivery services

  • Service providers assisting with ecommerce, fraud prevention or order fulfilment

These providers may process your information in accordance with their own privacy policies.

If you choose local pickup, we may use your contact and order information to notify you when your order is ready for collection.

Email Marketing

If you subscribe to the Wynnum Surf Club mailing list, we may send you emails about new products, restocks, offers, events and other Wynnum Surf Club news.

We may use Squarespace or another email marketing provider connected to our website to manage our mailing list and send these communications.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at wynnumsurfclub@gmail.com.

Unsubscribing from marketing emails will not stop essential emails relating to an order you have placed with us.

Abandoned Carts

Where this feature is enabled, you may receive an automated reminder if you enter your email address during checkout, add a product to your cart and leave the website without completing your purchase.

You can opt out of these messages using the unsubscribe option provided.

Cookies and Analytics

Our website uses cookies and similar technologies to operate properly and understand how visitors use the site.

Squarespace may use necessary cookies for functions such as:

  • Shopping carts

  • Checkout

  • Customer accounts

  • Website security

  • Site navigation

Squarespace may also use analytics and performance cookies to help us understand website traffic and how visitors interact with our site.

You can control cookies through your browser settings and, where available, through the cookie settings displayed on our website. Disabling some cookies may affect how parts of the website function.

Sharing Your Information

We only share personal information where reasonably necessary to operate our business, provide a service to you, fulfil an order, comply with the law or protect our legitimate interests.

This may include sharing information with website hosting providers, payment processors, delivery providers, email marketing providers, professional advisers and other service providers we use to operate Wynnum Surf Club.

Some of these service providers may process or store information outside Australia.

We do not sell or rent customer or mailing-list information to third parties for their own marketing purposes.

Storage and Security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure or alteration.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and meeting legal obligations.

No method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.

Accessing or Correcting Your Information

You may contact us if you would like to:

  • Ask what personal information we hold about you

  • Correct inaccurate information

  • Update your contact details

  • Ask us to delete information where appropriate

  • Withdraw your consent to receive marketing communications

  • Raise a privacy concern

We will respond to reasonable requests in accordance with applicable Australian law.

Australian Privacy Law

We aim to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Other Australian laws, including laws relating to electronic marketing, may also apply to the way we communicate with customers and subscribers.

Third-Party Websites and Social Media

Our website may contain links to external websites or social media platforms such as Instagram and Facebook.

Once you leave our website, the privacy practices of those third parties apply. Wynnum Surf Club is not responsible for the privacy practices of external websites or platforms.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our website, business practices, technology or legal requirements.

The latest version will be published on this page with the updated date shown at the top.

Contact Us

If you have a question, request or concern about your privacy or the way we handle your personal information, please contact:

Wynnum Surf Club
Email: wynnumsurfclub@gmail.com
Website: www.wynnumsurfclub.com.au